David Wong

Post-Sales Executive

With over 20+ years of B2B tech post-sales experience, David is an operator and advisor that’s passionate in helping companies build Customer Success, Professional Services, and Partner Success functions from nascent stages to exit. He has a proven track record of building high performing teams that accelerate sales, maximize customer retention and growth outcomes, and drive operational consistency at scale via direct or channel partners.  With the goal of continuous improvement, David enjoys collaborating with clients to solve challenges that intersect the 3Ps - People, Product, and Process.

His Values

  • Results Aren’t the Only Thing That Matter

    • The journey and manner in which you come to those outcomes does make a difference to those around you and to your ability to scale.

  • Trust Is The Most Important Thing To Any Relationship

    • It is an invitation to connect, it is an invitation to be vulnerable, and it’s an invitation to bring out the best in each other.

  • Work Hard…Play Hard

    • Give it all you’ve got in everything you do.  If you don’t, it’s not worth your time or you’ll always look back with regret.  Effort is something that’s on you.

  • Everyone Loves A Successful Underdog Story

    • Always root for those people where things don’t come easy, but they achieve success in their own way through perseverance and grit. 

Available Services

  • Post-Sales Advisory & Consulting:

    • You need real-time advice and perspective on your strategies and operating motions to run a successful and effective post-sales function.  (1-5 hours per week)

  • Project Based:

    • You’re under-resourced or lack the expertise to solve a critical CS or Partnerships problem.  Engage an operator as an extension to your team to tackle discrete projects.  (Hours vary and require scoping)

  • Fractional Leadership:

    • You need an executive leader who has “been there, done that” to build, scale, and recruit for your future.  Align CS, PS, Support, Partners, and Product for customer retention and growth.  (5-10 hours per week)

Areas of Expertise

  • Customer Success Strategy and Operations

  • B2B Software Implementations and Managed Services

  • Delivery Methodologies and Quality Assurance

  • Partner Success and Enablement

  • Customer Experience Feedback and Closed-Loop Strategy

  • Organizational Design, Performance Management, Talent Development